This will cause Malwarebytes to display a prompt/notification dialog whenever a PUP is detected in real-time asking you what to do.

To change this, open Malwarebytes and navigate to Settings> Protection and under the Potential Threat Protection section use the drop-down menu for PUPs to Warn user instead of the default selection which has them treated like actual malware/threats. First, you can change how PUPs are handled so that rather than blocking and quarantining PUPs that are detected in real-time, you can instead have Malwarebytes prompt you on what to do. If you still wish to install the software you have a couple of options. Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file: Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, ' Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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